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Description

The Field Applications Scientist (FAS) provides technical and troubleshooting support to customers of MaxCyte’s Scalable Transfection Systems, with primary focus on cell therapy and protein production/expression but will work with customers in multiple application areas. The FAS partners with customers to identify and implement solutions for process improvements throughout the transfection workflow, including pre- and post-electroporation. Working closely with potential and current customers, the FAS is responsible for conducting product demonstrations, end-user training and troubleshooting, both during the evaluation phase and post-sale. This position participates in trade shows and contributes to the publication of scientific and marketing documentation related to the use and applications of MaxCyte’s technology.

The FAS will partner with customers from feasibility through scale-up—optimizing pre- and post-electroporation workflows, troubleshooting in real time, and translating complex data into clear recommendations. Additionally, the FAS will play key role in pre-sales, helping identify high-potential projects and educating customers on off-target risk assessments for cell & gene therapy, highlighting our SeQure Services portfolio.

Territory: Central US

Location: Greater Houston, TX

Job Responsibilities:

Customer Engagement & Pre-Sales

• Partner with the Regional BDM to support existing customers and introduce MaxCyte technology and SeQure Services to new accounts.
• Conduct onsite/virtual product demonstrations and end-user training during evaluations and post-sale.
• Collaborate with Sales to qualify opportunities, assess technical fit, and craft evaluation plans (success criteria, milestones, data-review cadence).

Applications & Troubleshooting

• Integrate MaxCyte technology and SeQure Services into customer workflows; diagnose issues and recommend solutions.
• Analyze customer data and recommend next steps; guide scale-up and tech transfer to manufacturing-relevant workflows.
• Optimize pre- and post-transfection/electroporation steps to improve viability, editing efficiency, and reproducibility.
• Provide scientific consultation on cell models (e.g., primary/T cells), payloads (RNP, mRNA, plasmid), delivery parameters, and post-edit workflows.
• Develop SOPs, quick-start guides, and best-practice resources.

Technical Operations

• Perform installations, customer training, instrument calibrations, and preventive maintenance, and IQ/OQ at customer sites. Coordinate/execute software and firmware updates and upgrades.

Communication & Enablement

• Present technical and product content at conferences, seminars/webinars, and customer visits.
• Contribute to application notes, posters, and scientific/marketing materials.
• Share technical updates internally and contribute to team/department meetings.

Collaboration & Continuous Improvement

• Work cross-functionally with the global FAS team, Product Management, R&D, Service, Sales, and Quality to ensure customer success.
• Recommend and help implement process improvements; identify new applications for MaxCyte technology.

Voice of Customer & Market Intelligence

• Capture field insights, competitive activity, and emerging use cases (e.g., CRISPR off-target assessment, AAV/LNP workflows) and relay them to Product/R&D.
• Conduct literature reviews and identify key opinion leaders in major application areas.

Documentation & Follow-Through

• Record interactions, experimental designs, results, and outcomes in CRM; ensure timely follow-up and resolution to maintain high customer satisfaction.

Requirements

• MS or PhD in bioengineering, cell biology, molecular biology, biochemistry or related field.
• Recent hands-on experience in mammalian cell culture essential (primary cells/T cells preferred).
• 3+ years in one or more: genome editing (e.g., CRISPR/Cas9), cell therapy development, immunology, protein/viral expression, or process development. Experience in large scale cell culture and/or high throughput cell-based screening would be beneficial.
• Practical knowledge of on-/off-target assessment workflows and analytics is a strong plus.
• Demonstrated troubleshooting ability and experimental design/data interpretation skills.
• Customer-facing experience (FAS, applications, technical support, or similar) preferred. Robust trouble shooting skills.
• Confident communicator—able to present to scientific and executive audiences; strong writing and documentation discipline.
• Core competencies: Scientific rigor with a solution-oriented, hands-on mindset. Clear, audience-appropriate communication and teaching. Cross-functional collaboration (Sales, Product, Service, Marketing). Organization, ownership, and reliable follow-through.
• Comfortable with CRM (e.g., SFDC), standard data analysis tools, and documentation best practices.
• Entrepreneurial mindset: Proven ability to thrive in an entrepreneurial, high-growth environment, demonstrating strategic thinking, problem-solving, and self-motivation.
• Customer-centric leadership: Builds and maintains strong customer relationships, demonstrating passion for the company’s mission and solutions.
• Ability to travel ~ 50-70% within territory, occasional conferences/customer visits outside territory.
• Work Setup: Field-based with regular onsite customer engagements; close alignment with Sales and the global FAS team.

The compensation package for this role includes a base salary, commission, and equity. MaxCyte also offers a comprehensive benefits package including health, dental, vision, life, and disability insurance and generous time off.

MaxCyte is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.