Certified Peer - Outreach Lead (Washington, DC)
Marigold Health
Washington, DC, USA
USD 58k-70k / year
Posted on Apr 10, 2025
Marigold Health is looking for an Outreach Lead in Washington, DC! As a Lead Outreach Specialist, you will serve as a senior member of the Outreach team, providing day-to-day guidance and first-level support to other Outreach Specialists. In addition to performing all core outreach duties, you’ll help train new team members, troubleshoot issues, and offer insights on outreach strategies and process improvements. This is a leadership role ideal for someone who is experienced, proactive, passionate about mentorship, and looking to grow in their career.
What You'll Do
- Perform all responsibilities of an Outreach Specialist, including community-based outreach, member enrollment, and engagement
- Serve as the first point of contact for questions and support from other Outreach Specialists
- Current, valid DC Certified Peer Specialist certification
- Provide informal coaching, peer guidance, and real-time support in the field or virtually
- Help train new team members and share best practices on outreach strategy, documentation, and communication
- Assist with planning and executing outreach initiatives, including collaborating with Business Development on new opportunities for community engagement
- Take ownership of scheduling site visits and outreach coverage for the team, ensuring alignment with partner needs and team availability
- Use critical thinking to identify and escalate potential issues or process inefficiencies to the Outreach Manager
- Support team organization by helping coordinate schedules, event coverage, and communication between team members
- Maintain strong relationships with provider partners and support Outreach Specialists in doing the same
- Collaborate with internal teams (e.g. Clinical, Operations) to relay field updates and member feedback
What You Have
- 2–3 years of experience in a community outreach or healthcare engagement role
- Strong understanding of Marigold’s mission, peer services model, and community engagement strategy
- Demonstrated ability to lead informally, including mentoring peers and sharing knowledge
- Excellent communication skills — verbal, written, and interpersonal
- Proven critical thinking and problem-solving skills in fast-changing environments
- Strong time management skills, with the ability to support others in prioritizing their work
- Comfortable with technology platforms such as Microsoft Office, Google Suite, and outreach tools
- Willingness and flexibility to travel (up to 75%) and work non-traditional hours as needed
Nice to Have
- Experience using technology to deliver or enhance healthcare services
- Knowledge of peer recovery services or recovery coaching models
- Experience in healthcare systems or behavioral health organizations
Compensation, Benefits & Reporting
- This role will report to Claire, Director of Operations
- The base salary range for this role is $58,000 to $70,000 annually, depending on experience.
- 20 days PTO accrued throughout the year
- 9 company holidays
- 2 floating holidays
- 9 sick days
- Up to $1,000 annual reimbursement for wellness expenses (for things that fall outside of your health coverage). This is utilized at $250 per quarter after you have been with the team for 60 days
- A 401(k)
- Access to healthcare and dependent care FSA
- 12 weeks of paid parental leave; with the option to extend
- 100% of your health insurance premium covered by Marigold (medical, dental & vision) and 65% of the premium covered for any dependents
- 10 days of fully paid bereavement leave
Interview Process
After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we’re a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our team members to get to know you.
If we jointly decide to move forward, you can plan to (virtually) attend a 45 video interview with members from our Outreach Team. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs.
If you complete interviews, we will provide a decision or clear next step within five business days.
We are ready to hire as soon as we find the right candidate. We can’t wait to meet you!
More About Our Company
Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.
Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year.
Our core values are authenticity, candor, andambition. Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.
Marigold Health is an equal opportunity employer.