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Strategic Program Manager

Abridge

Abridge

Operations
Remote
Posted on Saturday, June 1, 2024

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

As a Strategic Program Manager, you will be an essential part of the commercial team, directly reporting to the Director of Partner Success. Your primary responsibility will be to manage day-to-day account management activities, keep a detailed project plan and assist in the development of partner-facing assets and deliverables.. You will work closely with clinicians, administrators, and key stakeholders to provide ongoing support and guidance while ensuring we are delivering on our commitments and deadlines in a timely and high-quality manner.

LOCATION: This team member must reside in California.

What You'll Do

  • Client Management: Work alongside the Director of Partner Success to triage incoming partner requests while building and maintaining strong relationships with clinicians and healthcare professionals. Conduct regular check-ins with multiple customer stakeholders to understand progress towards goals, address questions or issues and understand their strategic objectives. Support daily or weekly partner status calls while establishing an agenda beforehand, identifying key action items and ensuring each are addressed within an appropriate time frame.

  • Project & Change Management: Completely own the project plan for each assigned partner account, including the identification of key internal cross-functional owners, due dates, blockers and status. Partner with the Director of Partner Success to prioritize, escalate and strategize to deliver on partner requests efficiently. Build out a project management playbook for the success organization, including the potential selection of a new tool, and share out best practices to ensure consistency in how we deliver our services to partners.

  • Data Management & Analysis: Become a super-user of our internal business intelligence tools. Identify areas for greater clarity or insights to drive efficient decision making internally and to provide meaningful data to our partners. Review key metrics and clinician feedback daily and own a summary of key trends. Work with the Director of Partner Success to analyze and strategize the next best action.

  • Support Liaison: Partner directly with our Customer Support team to quickly address any escalated support tickets, identify key themes, and gather metrics for partner reporting. Ensure that there is two way communication between Success and Support at all times, and that we update our support colleagues with any key decisions or product impacts made by the partner that will impact how we engage with users.

  • Abridge Product Knowledge: Maintain a deep familiarity of Abridge’s product offering, resources and product development. Represent customer feedback to R&D teams, advocate for feature requests as needed

What You'll Bring

  • A minimum of 3 years of experience in project or program management, management consulting, or strategic operations, preferably within the healthcare or enterprise health systems sector.

  • Strong understanding of the healthcare ecosystem, including the challenges faced by clinicians and healthcare organizations.

  • Exceptional communication and interpersonal skills, with a proven ability to build trust and rapport.

  • Technical aptitude with a quick learning ability for complex software solutions.

  • Demonstrated problem-solving skills, with a proactive, results-oriented approach to account management.

  • Familiarity with CRM software, customer success tools and project management software.

  • Strong organizational and project management skills, capable of handling multiple client relationships simultaneously.

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

Why Work at Abridge?

  • Be a part of a trailblazing, mission driven organization that uses audio as the wedge to improve the healthcare delivery experience

  • Unlimited PTO, plus 12 national holidays

  • Comprehensive and generous benefits package:

  • 16 weeks paid parental leave, for all employees

  • Flexible working hours — we care more about what you accomplish than what specific hours you’re working

  • Remote work environment

  • Equity for all new employees

  • Generous equipment budget for your home office setup ($1600)

  • Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup.

  • Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.